Privacy Policy

Privacy Policy 

Important Information

 

LFV,P Limited, (herein referred to as, “LuvFans.VIP,” “we,” “us,” “company,” or “our”) are committed to safeguarding your privacy, recognise and respect the importance of keeping our users personal data safe on our website. The terms including but not limited to; “visitor,” “visitors,”“user,” “users,” “creator,” and “creators,” shall refer to you. The terms including but not limited to; “third party,” “third parties,” refers to contractors, advertisers, content providers, promoters, institutions or service providers. LuvFans.VIP is the Data Controller of your data; with respect to the personal data of our visitors and service users collected and processed.

 

This Privacy Policy informs you of the personal data we collect, how we safeguard personal data about you, data we process, how we process data about you and our practices through your use of LuvFans.VIP. We understand that your privacy and personal data is very important and treat it accordingly. Our Privacy Policy is meant to supplement our other terms and notices, and so is not intended to override them.

 

By visiting, or using our website or services, you consent and agree with our Privacy Policy and Terms and Conditions, and constitutes expressed consent to our collection, retention, disclosure and use of your data as described in this Privacy Policy. Visitors and users of our website should consider their data as being non-confidential. As a result LuvFans.VIP assume no liability or responsibility if any data related to the user is used, intercepted or taken by an unauthorised recipient.

 

 

Data we collect about you

 

LuvFans.VIP third party payment processing partners or other third party services may collect and store personally identifiable information about you each time you visit our site. Information may be collected automatically or provided to us in the form of aggregated data and so will not be identifiable or personal to you. We collect data in responsible ways but cannot make guarantees about the use of the data and reserve the right to collect, store and use this data including, but not limited to; monitoring, for legitimate business interests, enabling your use of our service and to help improve your user experience on LuvFans.VIP.

 

We may collect, store, transfer and/or use certain information when you use our services, some examples of this data includes:

 

  • Identity data – First name, last name, title, alias, postal address, date of birth, social security data, formal identification documents;

  • Contact data - Email address, phone number, billing address, postal address;

  • Profile data - Username, password, your interests, purchases, preferences and other information

  • Demographic data – Age, date of birth, country you reside

  • User information

  • Transaction data – browser type and version, credit or debit card number, bank account details, payment data and data on services you have purchased from us. (LuvFans.VIP do not store your card payment data).

  • Advertising network data

  • Data gathered via third parties or publicly available sources directly or indirectly

  • Technical data – Login data, internet protocol (IP) address, browser data, device used, server logs, cookies, google analytics, search data providers, link clicks, banner clicks, website navigation paths, operating system and other technological data

  • Usage and content data – Log files, timing of visit, length of visit, google analytics, browsing history, search history, content you add on LuvFans.VIP, reports, exchanged messages

  • Information gathered when you register on our website

  • Information gathered when you create an account on our website

  • Information gathered when you apply to any of our services, maintaining back-ups of our databases and communications with you

  • Information gathered when you fill out any of our forms or make an enquiry

  • Information gathered when you give us feedback or contact us

  • Information gathered when you enter a competition, promotion or fill out a survey

  • Marketing - Advertising data, marketing communications, publications data, preferences data

  • Information provided to us for the purpose of subscribing to our email notifications and/or newsletters

 

You consent and agree that all of the above data maybe collected, stored and used by LuvFans.VIP and our third parties, unless you express otherwise. Declining to share certain data may affect your ability to use our services.

 

 

How we use your personal data

 

LuvFans.VIP will only use your personal data that is entirely permissible by the law. LuvFans.VIP will process your data in order to fulfil the contract between you and/or us. We may process your Personal Data without your knowledge or consent in some circumstances in compliance with the law and our policies. We may use your personal data for any of the following commercial and legitimate business interests;

 

  • where we need to enforce our Terms and Conditions and other contracts we have entered with you or are about to enter with you

  • to verify our users are 18 and over, to register you, to comply with our legal obligations;

  • legal basis for processing personal data where necessary, for our legitimate interests (or those of a third party), to protect yours and our legal rights, legal interests, our property, safety of our users who use our services;

  • administrative purposes, system maintenance, troubleshooting, reports, risk management, hosting data, network security, business protection and insurance;

  • in order to resolve any fraud or security issues, in obtaining professional advice, to assist in processing our in or out of court procedures, in complying with any applicable law where necessary with a legal obligation to which we are permitted or required by law, to obtain insurance cover, to carry out investigations, enforcing our Terms and Conditions;

  • to provide services, to help improve services, to improve user experience, to personalise your experience when interacting with us, quality control, performance, operations management, data analysis, testing, to maintain or service our accounts, business development, to provide customer service, process payments, verify your identity;

  • to communicate with you via our website, email or text about our services, communicate updates or changes to our Terms and Conditions or Privacy Policy, share information about our services, respond to support inquiries, send you special/promotional offers, enter you into our prize draw, surveys, competitions, marketing;

  • to measure, analyse the effectiveness of advertisements, deliver relevant advertisements, develop our product/services, website content, personalise services and products we offer to you

  • to use data analytics so our website is kept relevant, user friendly, improve our marketing strategies, customer experience and relationships

  • storing archives or for backup purposes in connection with the provision of LuvFans.VIP

  • to provide security, technological development, internal research, detect illegal activities, protect against deceptive, malicious activity, detect security incidences;

  • to monitor and audit interactions, to fulfil service requests and transactions

 

You may receive promotional or advertising marketing communications from us if you have opted in or given us consent to receive this. You have the right to withdraw consent to our promotional or advertising marketing communications at any time by contacting us.

 

 

Who we share your personal data with

 

We may share your personal data with the following third parties (each third-party is responsible for their own data protection, privacy policies and practices);

 

  • service providers;

  • government agencies, data protection agencies or regulatory authorities

  • our affiliated entities

  • auditors

  • our legal representatives

  • our payment services providers

  • other creators and/or fans (limited to certain general public profile information when processing information directly shared or communicated by you in line with our Terms and Conditions and Privacy Policy)

Cookies

 

LuvFans.VIP collect information using cookies or similar data technologies to make the navigation, functionality and your user experience better for you.

 

What are cookies?

Cookies are small files containing characters that is sent to your device when you use an online service or website. This sometimes involves placing small amounts of information or files on your browser or device known as cookies.

 

Cookies maybe stored by a web browser and remain until their expiry date unless deleted by the user before the expiry date, you personalise your cookie preferences, you opt to allow a website or online service to use cookies to recognise your device or browser when you visit our site or for example you allow session cookies which expires at the end of a users session when the web browser is closed. Cookies do not identify you personally and your information will remain anonymous to us.

 

How cookies maybe used

We may store and analyse data collected via our site or service providers for research and development purposes on our database to help improve our services.

Our third party service providers may store cookies on your device when you visit LuvFans.VIP to make their service easier to use. We do not have any control over third party cookies, how they are used or stored.

 

Managing cookies

Cookies are used to remember the preferences or selections that you’ve made when visiting our site. We will ask you to consent to our use of cookies when you visit our website. Most web browsers allow you to control or delete cookies in their browser settings. Upon entering our website we allow you to accept or reject our cookies. Rejecting all cookies may affect your ability to access certain features of LuvFans.VIP. We hold no responsibility for this as a result of you choosing this setting.

 

Data collection tools

We may use data collection technologies to automatically collect certain information. These tools include web analytics, security tools, web beacons and server logs to help improve your experience on our site, technical and navigational experience, ensure the effectiveness of our online marketing campaigns and to detect fraud or criminal activity.

 

For information on how to control and delete cookies, visit aboutcookies.org

 

Data Security

 

LuvFans.VIP have put in place reasonable and appropriate physical, technical and organisational security measures to protect your personal data, prevent loss, acquisition, unauthorised access, disclosure, misuse or alteration.

 

We take safeguards in order to ensure your personal data is encrypted where we deem appropriate and back up data in order to keep our website in operational. We also use encrypting technology to safeguard your financial transactions and related data when you use our website. We endeavour to keep your data safe and secure, however we cannot fully guarantee or warrant that the security of your personal data sent over the internet is completely secure. We will not be held responsible for loss of personal data, corruption, unauthorised acquisition, misuse of personal data stored by us, or for any damages resulting from your use of our services.

 

You are responsible for keeping your login and password information to our website safe and confidential to protect the security of your account.

 

Breach disclosure

We have put in place security measures to protect our users from personal data breaches. If there is a suspected personal data breach LuvFans.VIP will notify you without unreasonable delay, taking into account the time needed to investigate the scope of the personal data breach where we are legally required to do so and will advise affected individuals accordingly. Individuals who maybe affected by a breach of personal information will be notified within seventy-two hours by e-mail.

 

We limit the access to your personal data to employees, contractors, agents or/or other third parties who have a business ‘need to know’. They will only be given permission to process your personal data on our instructions and are subject to a lawful duty of confidentiality.



Third party websites and services

 

Links or guidance to third party websites and services, including but not limited to our affiliates, service providers, unaffiliated third parties or applications may be visible on our website. Any access to these third party links or services on our website are not governed by our Privacy Policy and we do not control or are not responsible for their privacy policies, security, legal compliancy or procedures. When you access third party websites or services, you may allow third parties to collect or share data about you which will be processed subject to their own privacy policies, practices or terms. Your use of LuvFans.VIP constitutes an expressed agreement that LuvFans.VIP are not responsible or liable for the use of any data you provide to third party services and websites whether they are affiliated with us or not.

 

Please refer to the privacy policies, terms, notices or conditions of third-parties to see how they use, process and collect personal data.



Data Retention

 

We may retain your personal data for a period of time deemed necessary to fulfil our services in your and our interests (included but not limited to fulfil our legal obligations, tax purposes, administration, complaints, business purposes, government agency or relevant law enforcement, accounting, regulatory, or other requirements).

 

Personal data will be retained for a minimum period of six months after a user deletes their account.

 

Any personal data processed will be retained and processed to the extent that we deem necessary to protect our rights, our users rights, our third parties rights, property, safety and security in compliance with the law.

 

For research, analytical and statistical purposes we may anonymise your personal data so that it cannot be associated with you and may use it within any time frame without further notice to you.

 

Your rights

You have certain rights in relation to your personal data. Your rights under data protection law have been summarised below. We advise you read the data protection laws and guidance for an in-depth explanation of these rights.

 

Your data protection rights include:

 

  • Right to object processing

  • Right to access

  • Right to erasure

  • Right to rectification

  • Right to be informed

  • Right to restrict processing

  • Right to data portability

  • Rights in relation to automated decision making and profiling

  • Right to complain to a supervisory authority

  • Right to withdraw consent

 

Your personal data will be processed under certain circumstances, these include but is not limited to; consent of processing your personal data on a legal basis, prior to entering a contract, where necessary for the performance of a contract to which you are party. We reserve the right to deny access as permitted under applicable law. If you inform us of your information not being correct, we will strive to respond promptly. If you wish to make any corrections or update your personal details, you can do this through your account settings.

 

We will endeavour to remove any content you wish to be deleted respectfully. Please note that you have the right to request that your personal details be deleted may not be fulfilled subject to certain legal, service or processing obligations in line with our Terms and Conditions. Any information or content you provide on LuvFans.VIP via your public profile will be deemed as public information. Whilst your public profile information or content is the public domain, your data can be stored, copied and cached by third parties and may exist over a period of time even after you instruct us to remove it from our systems.

 

We may deny your request or retain certain elements of your personal details where deemed necessary for us or our service providers in the following examples:

 

  • Transactions

  • Security protection

  • Repair errors

  • Exercise free speech

  • Legal obligations

  • Public Interest

  • Legitimate interest – Lawful business purposes

  • Performance of contract

 

Under GDPR (General Data Protection Regulation) we are obliged to respond to any DSAR (data subject access request) within a 30 day period. In some circumstances it may take longer if you have made numerous requests, your case is complex or if we are in ongoing communication. No fee to us is usually required, however we may charge a reasonable if your request is repetitive, excessive or unfounded and in some circumstances refuse to comply with your request.

 

You may make a verifiable consumer request for Data Portability or Right to Know twice within a 12 month period. You will be asked to verify your identification and will be required to provide us with detailed information so we can understand your request.

 

Marking Communications

You have the right to opt out of our marketing communicationsat any time by clicking on the unsubscribe link in the email messsage received or by contacting us on the email provided below. Please note that in certain circumstances you will not be able to cease communication with us or opt out of certain automated notifications if you are still in contract with us, or in circumstances subject to applicable law, or order or subscription confirmations and registration confirmation.

 

If you wish to contact us in regards to any of the rights set out above please email us at privacy@luvfans.vip